Privacy Policy

SwingSpace Privacy Policy

– Effective date: 01/07/2025 –

– Last updated: 01/07/2025 –

Please read our Privacy Policy carefully before using our services.

1. Overview

At SwingSpace, we take your privacy seriously.

This Privacy Policy explains how we collect, use, store, and share your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We aim to be transparent, responsible, and respectful with your data at all times.

2. What Information We Collect

We may collect personal information when you book our services or make an enquiry, including:

• Full name

• Email address

• Phone number

• Event location or venue

• Payment and billing information

• Any other details you voluntarily provide

3. How We Use Your Information

We use your information to:

• Process and manage bookings

• Coordinate setup, delivery, and event logistics

• Respond to your enquiries or support needs

• Meet legal obligations (e.g. accounting, insurance)

• Send updates, promotional offers, or newsletters (only if you opt in)

You can unsubscribe from marketing emails at any time by clicking the link in our messages or contacting us directly.

We will never sell or rent your information to third parties.

4. Storage and Security

We store your data securely using up-to-date encryption and access controls.

We take reasonable steps to protect it from misuse, loss, or unauthorised access.

If you make payments through platforms like Xero, your financial information is processed securely by those providers.

SwingSpace does not store full payment or banking details.

5. Disclosure to Third Parties

We may share your information with:

• Service providers (e.g., payment processors or delivery teams) who help us complete your booking

• Government or regulatory bodies, if required by law

If your data is stored or processed overseas (e.g., cloud services), we ensure it is protected in line with Australian privacy standards.

6. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate or outdated details

• Request deletion of your data (unless we’re legally required to keep it)

To make a request, email us at info@swingspace.com.au.

7. Cookies and Analytics

Our website may use cookies and tools like Google Analytics to:

• Understand how visitors use our site

• Improve performance and user experience These tools do not identify you personally.

You can manage or disable cookies in your browser settings.

To opt out of analytics, consider using the Google Analytics Opt-out Browser Add-on.

8. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal and financial recordkeeping requirements

Typically, this means your data is held for up to 12 months after your event.

9. Data Breach Notification

If a data breach occurs that may compromise your personal information, we will notify:

• You (as the affected party)

• The Office of the Australian Information Commissioner (OAIC)

This is done in line with the Notifiable Data Breaches (NDB) scheme.

10. Marketing Communications

With your consent, we may send you occasional updates or offers via email.

You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails

• Emailing us at info@swingspace.com.au

11. Changes to This Policy

We may update this policy from time to time.

The Effective Date above will reflect the most recent version.

By using our services after changes are published, you agree to the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at info@swingspace.com.au